Cancellation Policy
Plus class waitlists, in-studio hygiene protocols and tele-health options.
Class Cancellation Policy
Our cancellation policy offers you flexibility and fluidity while ensuring each precious mat spot is not wasted.
You can cancel your booking free of charge up to 2 hours before a class.
If you miss this window, you’ll make a donation to The Ripple Effect. Your money is then used to fund transformation projects that build and shape communities at local scale.
Cancellation within 2 hours of a class:
Members: $10 donation*
Casual and 10-class pack holders: Forfeit cost of class with no additional charge.
No-show:
Members: $28 donation (drop-in class price)
Casual and 10-class pack holders: Forfeit cost of class with no additional charge.
Cancellations can be made easily here online, or through our Human.Kind app. Livestream bookings do not incur donations for late cancellations and no-shows.
In consideration, we ask for our community’s help in preserving quiet, undisturbed classes by committing to showing up on time. A focused start makes for a focused practice – for you, others and our wonderful facilitators.
We also ask that you consider others and please always cancel your class in the app or online if you can’t make it. No-shows are a real bummer. Cancelling gifts your space in class to another wonderful human. It’s a very literal and beautiful way of ‘holding space’ for someone else’s growth.
Thank you for your support and respect.
*As a feature of your membership, we allow one waived cancellation fee every 30 days.
Waitlists
Join the waitlist here online or on the app if a class is booked out. This will add you to the orderly digital queue.
If someone cancels, you’ll be automatically added to the class and be alerted by email.
Rest assured you won’t be automatically booked into a class after the free cancellation window has closed.
Workshops (Single Session)
Payment in full is required prior to the start of all workshops.
If you cancel your booking 1 week or more before a workshop start date, a full refund will be given.
If you cancel your booking within 1 week to 48 hours (2 days) before a workshop, you will receive credit to your account for the value of the workshop.
If you cancel within 48 hours (2 days) of the workshop no refund will be given.
Courses (Multiple Sessions)
Payment in full is required prior to the start of all workshops.
If you cancel your booking more than 1 week before a course start date, a full refund will be given.
If you cancel your booking within 1 week to 48 hours (2 days) before a course start date, you will be offered a 50% refund.
If you cancel less than 48 hours (2 days) before a course starts no refund will be given.
Teacher Trainings (excl. 200hr TT)
Payment in full is required prior to the start of all trainings (unless a payment plan is available).
If you cancel your booking 4 weeks before a training start date, a full refund will be given.
If you cancel your booking more than 2 weeks before a training start date, you will be offered a 50% refund.
If you cancel less than 2 weeks of a training start date, no refund will be given.
In-Studio Safety & Hygiene Protocols
High airflow ventilation systems run during classes in the main studios
Covid vaccinations not required for in-studio classes and therapies
Studios cleaned after every class (mats, blocks, floor, air, communal surfaces)
Shared community spaces are cleaned by our Work Exchange team daily
Hand sanitiser is provided on entry and exit to all common spaces
Livestream & Tele-health Consults
We broadcast 47 classes each week via livestream. We have options for livestream only memberships or passes.
Our therapists are available for tele-health consultations Monday – Saturday.
If you chose not to come into the studio, for any reason, we are still here to take care of you.
